The Refined Communication Starter Kit

    • Thought Shaping for Precision: Articulate your thoughts clearly and concisely so your message lands — every time.

    • Self-Awareness through Science: Understand the behavioural and psychological patterns that shape how you come across.

    • Elevating Emotional Intelligence: Learn to analyse emotional dynamics and adapt your communication in real time.

    • Adapting Your Communication: Master powerful personality frameworks to tailor your style to different people and cultures.

    • Impulse Control for Productive Conversations: Respond instead of react — even in tense conversations.

    • The Communication Toolkit: Refine your verbal, nonverbal, and written expression with tools that work across contexts.

    • Active Listening & Empathy: Decode nonverbal cues and build trust through intentional listening.

    • Clarity & Influence: Speak with confidence, lead with calm, and command attention without forcing it.

    • Harnessing Vocal Power: Use tone, pacing, and projection to engage and persuade.

    • Cultural Communication Awareness: Customise your message for diverse audiences with cultural intelligence and finesse.

Are you ready to transform how you communicate, connect, and collaborate in your personal and professional life, leading to more meaningful interactions and enhanced productivity? This course will give you the tools and techniques to become a master communicator.

Duration (video): 1 hour 10 minutes | Language & Subtitle: English | Course Investment: $297 USD (Apply this amount toward a full coaching package if booked within 30 days)

Created and taught by Reina Chan (@reina.suichan) Copyright© 2024 Normae Limited. All Rights Reserved.

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    1 Lesson

  • Part I : Understanding the Self (19 min)

    1 Lesson

  • Part II : Understanding Others (21 min)

    1 Lesson

  • Part III : Non-verbal Cues & Body Language (22 min)

    1 Lesson

  • Part IV : The Art of Speaking (8.5 min)

    1 Lesson
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  • QUOTE ON GOAL OF COMMUNICATION

    “‘Um, Like, So’: How Filler Words Can Be Effective in Communication.” Stanford Graduate School of Business, 8 Oct. 2024

    LEFT VS RIGHT BRAIN

    MSEd, Kendra Cherry. “Left Brain vs Right Brain Dominance.” Verywell Mind, 7 Mar. 2024

    Rush, Tom. Left brain vs. right brain: Fact and fiction. 22 Nov. 2023

    EQ 4 COMPONENTS DIAGRAM

    Goleman, Daniel. 4 Emotional Intelligence Skills for Handling Crises. 30 May 2023

    Stamm, Adam. “How does DiSC help us Understand Emotional Intelligence?” Center for Internal Change, 27 Feb. 2023

    DISC Basic Profiles and Assessments. “Learn how Emotional Intelligence Assessments Work.” The Official DISC Profile | 917-463-0089, 23 Oct. 2024

    TED TALK ON PERSONALITY AND YOUR BRAIN

    TEDx Talks. “Your personality and your brain | Scott Schwefel | TEDxBrookings.” YouTube, 15 Dec. 2014

    DISC MODEL INSIGHTS

    Global Insights & People Development. “Insights Discovery® - Personality Test for diverse Teams.” daniel-cruz.com, 4 June 2024

    CARL JUNG

    Van Houten, Iris. “DISC theory | DISC Boulevard.” DISC Boulevard, 29 Aug. 2023

    FAMOUS PEOPLE DISC MODEL

    Harris-Gray, Avery. “DiSC profile celebrity examples.” discprofiles.com, 14 Oct. 2024

    CONFUCIUS QUOTE

     ROBERT E.ALLINSON. “THE CONFUCIAN GOLDEN RULE: A NEGATIVE FORMUALTION.” Journal ofGinese Philosophy 12 (1985), 1984

     PLATINUM RULE

    “The Platinum Rule”: A new leadership mindset for improved work and personal relationships.

    Chochinov, Harvey Max. “The Platinum Rule: A New Standard for Person-Centered Care.” Journal of Palliative Medicine, vol. 25, no. 6, Mar. 2022

    WESTERN VS EASTERN COMMUNICATION STYLES

     Translators, Migration. “Eastern VS Western Cultures - The Migration Translators.” The Migration Translators, 30 Nov. 2023

     Sanchez-Burks, Jeffrey, et al. “Conversing across cultures: East-West communication styles in work and nonwork contexts.” Journal of Personality and Social Psychology, vol. 85, no. 2, Aug. 2003

    MIDDLE EASTERN COMMUNICATION STYLE

    Non-verbal Communication in the Arab World. www.qfi.org/resources/infographics/non-verbal-communication-in-the-arab-world.

    Business Bliss Consultants FZE. The Communication Style In Middle East Cultural Studies Essay. 20 Sept. 2024

    COMMUNICATION GRAPH

    Quinn, Jayme, and Jayme Quinn. “How Much of Communication Is Nonverbal? | UT Permian Basin Online.” The University of Texas Permian Basin | UTPB, 15 May 2023

    NON VERBAL COMMUNICATION

    A, J. “Non-verbal Communication Skills - Sunshine At Cuhk.” Sunshine at Cuhk, 6 May 2021

    Hopkins, Troy. “Nonverbal Communications Skills – The 10 Skills You Need to Learn in 2022.” Rockwell Career Center | Bauer College of Business at the University of Houston, 12 Oct. 2022

    Smith, Jacquelyn. “10 Nonverbal Cues That Convey Confidence At Work.” Forbes, 14 Apr. 2022

    SMALL TALK TIPS

    Park, Christina. “An Introvert’s Guide To Small Talk: Eight Painless Tips.” Forbes, 2 June 2015

    Hahn, Melissa, and Andy Molinsky. “How to Make Small Talk with Anyone from Anywhere.” Harvard Business Review, 28 Feb. 2024