Name *

First Name

Last Name

2. Which of the following is the most important aspect of active listening? *

a) Maintaining eye contact

b) Nodding your head frequently

c) Repeating back what the speaker said

d) Asking clarifying questions

3. When giving feedback, it's best to: *

a) Focus on the person's personality

b) Use vague or general language

c) Offer both positive and constructive comments

d) Deliver it in a private setting

4. Which of these is the most effective way to start a conversation? *

a) Asking personal questions

b) Discussing current events

c) Complimenting the other person

d) Talking about yourself

5. What is the primary purpose of nonverbal communication? *

a) To express emotions

b) To replace verbal communication

c) To supplement verbal communication

d) To distract the listener

6. When communicating with someone from a different cultural background, it's important to: *

a) Assume shared understanding

b) Speak louder and slower

c) Avoid eye contact

d) Ask questions to clarify differences

7. Which of the following is a key characteristic of effective written communication? *

a) Using complex, formal language

b) Minimizing the use of visual aids

c) Including irrelevant details

d) Organizing information logically

8. When resolving a conflict, the best approach is to: *

a) Blame the other person

b) Avoid discussing the issue

c) Focus on finding a solution

d) Insist on your own point of view

9. What is the most important factor in delivering a successful presentation? *

a) Having impressive visual aids

b) Memorizing your script word-for-word

c) Practicing your delivery beforehand

d) Projecting confidence and enthusiasm

10. Which of these is a common barrier to effective communication? *

a) Active listening

b) Clear body language

c) Empathetic tone of voice

d) Multitasking during a conversation

11. When communicating with someone who is upset, the best response is to: *

a) Argue with their point of view

b) Offer an immediate solution

c) Validate their feelings and emotions

d) Change the subject to something more positive

12. How to quickly establish a connection when communicating? *

a) Organising your thoughts and ideas beforehand

b) Processing your opinion before expressing it

c) Matching the other person’s emotions and way of speaking

d) Using more non-verbal cues

13. Which of these is the most important method for conflict resolution? *

a) Mutual understanding and acceptance

b) Remaining calm

c) Finding a neutral ground in the solution

d) Active listening

14. Which is the most effective approach to express your needs and concerns? *

a) Be direct and honest about what is bothering you

b) Focus on giving non-verbal cues as hints

c) Highlighting the situation objectively before expressing your needs

d) Criticising their action then expressing your emotions

15. Which is the best approach to practice active listening? *

a) Focus on what you need to respond next

b) Understanding the other person’s intentions

c) Analysing the person’s non-verbal cues

d) Focus word to word on what the person is saying

Phone *

Country

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